Returns

RIGHT OF WITHDRAWAL

1. The customer has a reflexion time period of 15 days. The company may ask the customer to give the reason for his withdrawal.
2. The cooling-off period referred to in paragraph 1 shall begin on the day following the date of receipt of the order by the customer.

OBLIGATIONS OF THE CUSTOMER IN CASE OF WITHDRAWAL

1. During the reflexion time period, the customer shall treat the product and packaging with care. He will only look at the product to assess the characteristics of the product and its functioning. The principle being that the customer shall only handle and inspect the product as he would do in a shop.
2. Returned products will be systematically checked by the technical workshop and the customer is only responsible for the loss of value of the product due to a way of handling the product other than permitted under paragraph 1.
3. If the customer makes use of his right of withdrawal, he shall notify this before the end of the cooling-off period by e-mail to the following address: [email protected].
4. Within 15 days from the date of transmission of the electronic cancellation under paragraph 3, the customer shall return the product or hand-deliver it, together with the cancellation form, to the following address: Rmed - chemin du Grand Marais, 50 -7822 Isières, Belgium.
5. The customer must return the product before the end of the cooling-off period with all accessories supplied, in the original condition and packaging, accompanied by the withdrawal form.
6. The return costs are at the customer's expense. In the event of disputes concerning the cooling-off period, the customer will have to provide proof that the cooling-off period has been respected (e.g. dispatch note...).

OBLIGATIONS OF THE COMPANY IN CASE OF RETRACTION

1. The company will send a confirmation of withdrawal electronically at the latest within 15 working days from the date of receipt of the request.
2. The company will reimburse all payments made by the customer, including any delivery costs charged by the company for the returned product, at the latest within 15 working days after the day of receipt and the end of the shop check of the product.

EXCLUSION OF THE RIGHT OF RETRACTION

The company excludes from the right of withdrawal, products that are sealed, or whose packaging is sealed, which cannot be returned for health or hygiene reasons and whose seal, or sealed packaging, has been broken after delivery (masks, mandibular advancement orthoses, hoses, filters, humidifiers, devices, any single-use products ...). The same is true for any product exposed to stains or suspicious odours (grease, cigarette smoke...) as well as for any device used.